Return & Refund Policy

Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues and make sure you know the product’s materials. To better help you in choosing the right size, we have made available a size chart in each product page. Just click on the Product Details link to find your best fit!

If you want to return your product because you changed your mind, please contact us via email for return instructions and send back your item in original condition within 7 days from the date the parcel was delivered showing on the courier's system. Please note that a 20 percent restocking fee will be charged for these cases.

For personalized orders with no text provided, we will send a request email to confirm the text within 24 hours. Your order will be processed with no text printed if we do not hear your response.

Shipping costs are non-refundable.

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How Long Do Refunds Take?

We typically process returns within 3-5 business days after you send the packages back to our available warehouse we provided and give us the live tracking numbers. 

We will issue a refund to your selected payment method.

Once we issue your refund, we will send you a notification email. But it takes time for your financial institution to make funds available in your account (usually 3-10 working days). You can contact us for further check if you don’t see the payment after 15 days.

Please check our Return & Refund Policies carefully below:

ORDER MODIFICATION OR CANCELLATION

If you need to make any modifications or cancellations, please contact our Customer Support Team via email within the first 24 hours.

After the first 24 hours, the products have already been put in production and can no longer be modified/canceled. If you still want to cancel, a 20 percent handling fee will be charged.

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DEFECTIVE / INCORRECT ORDER

We are willing to offer you the replacement/full refund if the items are defective or incorrect (different from the one you ordered).

The orders may cause problems while shipping, then you may receive a damaged item. Please contact us first, then provide us with your order number and clear photos showing either the incorrect item, the print's low quality, or the item's damaged area, and we will come up with the most effective solutions to fully satisfy our customers.

We are not responsible for items damaged in shipping if you choose no insurance.

* Photo proof demonstrating the defective or damaged area of your order is required for a refund or exchange. The more detail you can give us the easier it is for us to resolve your problems and improve our future products!

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POOR QUALITY

We will refund/replace for printing issues or seam problems. Please take some clear photos and email us to verify.

Please make sure you read the materials carefully. Since our products are 3D printed, the material is almost polyester. We will not accept the refund/return just because customers do not like polyester. 

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ORDER NOT RECEIVED

If you have not received your order within 60 days since the day placing orders, we will issue a full refund or free replacement. Please note this policy excludes customers' mistakes when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.

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FAILURE TO DELIVER / RETURN TO SENDER

Please check your email confirmation in your Inbox/Spam/Junk Box,  and you should take responsibility for this matter as we allow an order modification within the first 24 hours. We are not responsible due to an incorrect address you provided.

If you refuse to sign the order without informing us, we will charge 20 percent as a handling fee.

For missed delivery attempt orders that got returned to Sender, first please help contact your local post office for a delivery arrangement.

We are not responsible for losing any package using PO Box or delivery at front door Mailboxes. If a package is returned to the Sender due to wrong address information and you want to resend the products, we will surcharge up to your orders' 50 percent value.

If a package is returned to the Sender by the shipping courier, we will reship the package to you for free under your provided address once.

If the package is returned to the Sender and you don't want us to resend it, we will refund and keep 20 percent as a handling fee.

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HOW TO RETURN AN ITEM

Our customer support team is always willing to guide you on how to return your items. Please note that you will take responsibility for paying the shipping costs for the return. Kindly follow the steps below:

1. Take a picture of the parcel and QR code outside the shipping label.

2. Contact our Customer Support Team by email and provide us photos showing the damaged items, outside and inside the original box.

3. Our Customer Support Team will verify and provide you with our available warehouse's address.

4. Inform us of the tracking number stated on the shipping label provided by your postal service/carrier.

We will not be liable for any loss or damage of any nature without our instructions. Remember to keep a copy of your return shipping receipt.

Return Address: 136 Street Elevent, Phuoc Binh Ward, District 9, HCM City, Vietnam.

Please email us at support@greekdivine9.com to confirm the return address.

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SALE ITEMS

Only regular priced items may be refunded. Sale items and Custom Items are not accepted for refund. Sale items are only accepted for exchange.

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FORCE MAJEURE

We cannot issue a refund if the package is delayed due to systematic incidences such as earthquakes, tornados, diseases, etc. Please be patient that the delivery time might last a bit longer (5-7 weeks). After three (3) months and you still have not received the products, we will issue a full refund.

Please ensure that:

• The item was purchased within the last 60 days.
• The item has never been washed, worn, or otherwise used
• If you do not follow our instructions, we will not be liable for any loss or harm of any sort.
• Any returned products must be in the same condition as when they were received, as well as in their original packaging (including all labels and tags intact)
• Your gift card cannot be returned after it has been used.